Secret Heart Ruby Engagement Ring Solitaire Bridal Set, Hidden Heart

Yes! You get a free ring sizer after you approve the quote we give you.

1. Insert the tail into the loop to form a circle.
2. Put the ring sizer on the finger you want your ring to go on, placing it on the knuckle above where it will sit.
3. Tighten the sizer until it’s very snug, but not uncomfortable.
4. Push the ring sizer all the way on, and see how it feels.
5. Email us a picture of the ring sizer on your finger, being sure to show the number the arrow points to, so that we can also take into account your finger length and shape. Take the picture like so:

1. Place a ring you already have on the desired finger.
2. Place the ring sizer above or below the ring, depending on where you want your new ring to go. 
3. Adjust as needed according to the ring sizer instructions, and you will have the size that your second ring should be!
4. Just as with regular ring sizes, please email us a picture of the results, as demonstrated below:

Get a friend or family member involved to sneakily help figure it out! Or if the recipient already has a ring on the finger in question, take that to a local jeweler and get the size from them. I can help too! Send me a picture that shows her hand, and I can give you a good guess.

And don’t worry! As long as the ring is not full eternity (with stones going all the away around the band), it can be easily resized later. You can also use one of our placeholder gifts to give them while you wait to find out the ring size!

Placeholder Gift Box

Use this box and card to announce that the gift is on its way!

Placeholder Engagement Ring

Propose with this placeholder ring. A message in the box will announce that the official ring is on its way!

Yes. However, be aware that some rings are harder to resize, and may involve more cost. These are full eternity rings, rings with designs or engravings going all the way around, and rings with certain colored gemstones. Please see our blog post on this topic for more information:

What are my options for sizing my ring? Especially if it is full eternity or has lots of gorgeous detail?

We have options available for resizing full eternity rings. Read our blog to learn more.

• If you have shorter fingers, this does not affect your ring size, but it does limit the number of rings and the width of the rings you may want to wear.
• Knuckle size may impact your ring size if your knuckle is much larger than where the ring sits, causing the ring to flop around on your finger. Many in this situation find sizing beads to be a good solution. Read more about them here.

Sizing beads are beads of metal placed on the inside of the band that allow a larger ring to fit on a smaller finger, without having to cut into the metal of the band. They are used to…

1. Resize rings with intricate designs in the metal to prevent disfiguring the design, and to reduce the costs of resizing full eternity rings.
2. Help rings fit over a larger knuckle and then sit snugly on the finger.
3. Stabilize rings with very large center stones.

They are comfortable once you’ve gotten used to them, and are not visible when the ring is on. Read more about them here.

There can be several reasons why your ring size can change:

1. Weight gain or loss in general, or during pregnancy.
2. Temperature change.  The colder the temperature, the smaller your finger will be.  The hotter it is, the larger your finger will be.
3. Time of day.  Typically fingers are larger in the morning.
4. Time of month.  Some women experience more swollen fingers as hormone levels change.

Yes! Everything discussed in the answers above applies to men as well.

Once ordered, our pieces take 1-2 weeks on average to be completed. Because each piece of jewelry is handmade, that time may vary depending on how many pieces we’re working on, as well as the time of year.

If you have a particular date you need your jewelry by, please let us know at checkout or by email!

For orders within the Continental U.S…

• Orders $15.00 USD and under will be shipped via US First Class Mail.
• Orders between $15.00 and $350.00 USD will be shipped via US Priority Mail.
• Orders higher than $350.00 USD will be shipped fully insured via UPS 2nd Day Air, signature required.

Shipping upgrades are available at checkout.

Yes. The package comes from “LKD,” with no logos or any other indication that it is coming from a jewelry company. Your secret is safe with us!

All orders above $350.00 USD are fully insured with Parcel Pro by UPS Capital.

If your order is under $350.00 USD and you would like to have it insured, you can upgrade your shipping at checkout.

All of our orders are double-boxed and tightly sealed to ensure that no one handling the package knows that there is a valuable object inside, and so that it cannot be easily broken into.

Yes. UPS requires a signature on all orders over $350.00 USD.

You can have the package shipped to a friend or relative, or a place of business. Please include their full name or the business name in your shipping information at checkout, and put their address there instead of your own.

You may also request to have your package held at an approved UPS location so that you can pick it up at your convenience.

Yes we do!

• Orders under $350.00 USD are shipped either by First Class or Priority Mail.
• Orders over $350.00 USD will be shipped fully insured via UPS International.

Please note that shipping costs will vary. If the cost ends up being more or less than what you were charged, we will contact you for approval before shipping the item. If you would like a shipping quote before placing your order, you may email us your full name and shipping address, and we will give you a quote.

IMPORTANT! Please note that all packages shipped outside the Continental U.S. are subject to your country’s customs and/or duty fees, which you will be responsible for.

If you would like a shipping quote before placing your order, you may email your full name and shipping address to us at mail@lauriesarah.com, and we’ll give you a quote.

Yes. If you need your order quickly, please communicate your deadline either in the comment field at checkout, or by emailing us after the order is placed.

We will do our best to meet your deadline. Please understand that, due to many unpredictable processes such as shipping times, we cannot guarantee an exact delivery date. If you are planning an event that the jewelry is needed by, please make arrangements to have the jewelry in your hands before committing to your date or placing any deposits down on your event.

If we cannot meet your deadline, please consider purchasing one of our placeholder gifts while we complete your order!

Please see more Terms and Conditions HERE

Placeholder Gift Box

Use this box and card to announce that the gift is on its way!

Placeholder Engagement Ring

Propose with this placeholder ring. A message in the box will announce that the official ring is on its way!

It is extremely rare that there is a problem with shipping, as we are very proactive to make sure that we are shipping your item in a secure, discreet, and careful manner. That said, in the event that something does happen during shipment, here’s how it is handled:

• All packages insured by Parcel Pro are reimbursed, allowing us to recreate your item with no charge to you. Claims are usually resolved within two weeks, and we will handle the claim for you from beginning to end.
• If you have a claim with the Post Office, or if your UPS package was shipped outside of the United States, you as the receiver will need to file and follow up with the claim. We will provide you with all the documentation you will need, and assist wherever we can.

Yes! Schedule your appointment by emailing us at mail@lauriesarah.com, or calling us at 1-855-295-7008. Please see our blog post for address, information about parking, how to find our suite, and what services we offer in our shop.

1. After choosing your product and selecting your desired options from the dropdown menus, scroll down  to “Make Payments” and choose “Pay Deposit.”
2. Choose 2, 3, or 4 monthly payments. If you need more than 4 payments, please email us, and we’ll help you out.
3. Add your product to cart, and pay your first monthly payment.

Your jewelry will ship within 1-2 business days after your final payment is received, or when the jewelry is finished. Whichever comes first. You will receive reminders via email when your next payment is due.

Please see our full terms and conditions HERE.

Yes! Just follow these steps:

First, got to www.LaurieSarah.com and log in to your account.

From a Desktop Computer:

1. At the top black bar, hover over the little icon that looks like a head.

From a mobile device:

1. Click on the 3 bars at the top of the screen
2. Go to “My Account”

All devices:

1. Go to Orders
2. Click on View
3. Scroll down until you see “Scheduled orders.” Here you will see your remaining payments.
4. Click on “pay,” and you can pay any or all invoices due.

Please see our full terms and conditions HERE.

Yes, we offer financing through PayPal Credit. Apply here!

Please see our full terms and conditions HERE.

For all packages sent within the continental United States:

For items bought as-is, you have five business days from the date the package arrives and is signed for to return it for a full refund or exchange, no questions asked! If you need more than five days, please contact us for prior approval. We will always do our best to work with you!

Please note that custom orders are not eligible for full refunds or exchanges. However, please don’t hesitate to reach out to us if you have questions or concerns about your jewelry! We are happy to work with you.

If your item costs more than $350.00, please contact us for our pre-paid label, which will be insured. If you do not use our label, your package may not be fully insured, and cannot be refunded if lost.

For all packages sent outside of the continental United States:

All policies are the same as within the Continental U.S, except for shipping charges. In this case, if you wish to return your item, you will be refunded the full amount minus the amount it costs to ship the item back. When you contact us to request a refund, we will give you the full instructions on how to return the item, as well as any shipping charges you may be responsible for.

This is our warranty plan, included for free with every purchase! The Lifetime Care Plan guarantees that we will care for your jewelry as long as you own it!

• Free cleaning, polishing, and stone check each time your jewelry is in our hands.
• Free, fully-insured shipping the first time you ship your jewelry to us
• Free ring sizing within 30 days of receipt for most rings.
• Free labor costs when repairing jewelry or replacing stones.
• Free repair of bent jewelry.
• And more! See our blog for applicable restrictions, and more details.

Please fill out our warranty form and send it to us. We’re happy to help you! See our blog for more details.

1. We will email you with more details and instructions within 24-48 hours from when you submit your request.
2. Once your jewelry arrives, we will let you know and keep you updated while we work on it.
3. We will ship your jewelry back in about a week or so from the date received your jewelry!

If you need your repaired jewelry back by a specific date, please let us know in the warranty form.

1. Like a car, fine jewelry requires routine maintenance, and sometimes accidents happen. Read our blog to learn about how damage can occur, and how to prevent it!

Yes, we strongly recommend it. Please see our blog for factors to consider in deciding whether or not to purchase insurance for your jewelry.

Yes, you can have another jeweler work on your Laurie Sarah jewelry without voiding your warranty. However, please know that we are not responsible for any damage they may do to your jewelry, nor will we financially reimburse you for their work. See our blog post to help you stay informed when taking our jewelry to other jewelers.

Yes! The only difference is that shipping costs may differ. See our blog for more details.

Short answer, no. But we can still help! Read more on our blog.